Customer Support Related
Can I wear lenses every day?
Yes, but ensure: -Proper hygiene -Follow wearing time -Take breaks if eyes feel dry Daily lenses are best for everyday wear.
Do you restock sold-out shades?
Yes ? Popular shades and powers are restocked regularly. You can share your email and contact number to get notified.
How do I know which shade will suit me?
You can share: -Your skin tone -Desired look (natural or bold) -Occasion (daily / party / wedding) We’ll help you choose the perfect shade ?
Can I wear lenses with spectacles?
No, contact lenses are worn instead of spectacles, not together.
Are OLENS lenses suitable for Indian skin tones?
Absolutely ? OLENS lenses are specially curated to complement Indian skin tones, from natural to bold looks.
Can I wear lenses if I have never used lenses before?
Yes, but we recommend starting with daily lenses and consulting an eye specialist if you’re unsure.
Can I wear OLENS lenses for weddings or long events?
Yes ✨ You can wear them for weddings or events, but we recommend not exceeding 8 hours of wear time.
How do I place an order?
Select your lens → choose power (if needed) → add to cart → checkout → fill in delivery details → complete payment. Our website is 100% secure and ships pan-India.
How do I buy 1 pair dailies?
You can buy 1 pair (2 lenses) by selecting our Daily Pack (1 Pair) option on the OLENS India website. ? Steps to buy: 1. Visit the OLENS India website 2. Choose the lens design you like 3. Select Daily Pack – 1 Pair 4. Add to cart and proceed to ...
How can I manage my lenses if I’m not wearing them daily?
If you’re using monthly lenses and not wearing them every day, here’s how to take proper care: ✅ Storage • Always store the lenses in a clean lens case • Use fresh multipurpose contact lens solution every time • Do not use water or blister pack ...
Can I reuse the liquid in the blister pack?
NO, you should not reuse the liquid in the blister pack. -The liquid inside the blister pack is sterile only until first opening -Once opened, it gets exposed to air and bacteria -It is meant only for storage during manufacturing & shipping, not for ...
Can I change my shipping address after placing an order?
- Yes only if its in same city for different city it not possible to change the address after the order dispatch.
Do you offer express or same-day delivery?
Yes, we do ? Same-day delivery is available only for Delhi NCR.
What should I do if I receive a wrong or damaged item?
We’re really sorry for the inconvenience ? If you receive a wrong or damaged product, please contact our customer support team within 7 days of delivery. ? Kindly share: 1. Your order ID 2. Clear photos/videos of the received product Our team will ...
What should I do if my lenses feel dry or uncomfortable?
If your lenses feel dry or uncomfortable, remove them immediately and rinse with fresh contact lens solution. Always ensure your hands are clean and dry before handling lenses. ? Please also note: 1. Do not wear lenses longer than the recommended ...
What’s the difference between monthly and daily lenses?
1. Daily lenses are designed for single-use only—wear them once and discard after use. No cleaning or storage required. 2. Monthly lenses can be reused for up to 30 days after opening, provided they are properly cleaned and stored using a recommended ...
Are your lenses suitable for dry or sensitive eyes?
Yes ? Our lenses are made with moisture-rich, breathable materials designed to help maintain comfort throughout the day. ? However, if you have very sensitive or extremely dry eyes, we recommend consulting your eye care professional before using ...
How long can I wear my color contact lenses in a day?
We recommend wearing your colour contact lenses for up to 8 hours a day. ? To keep your eyes comfortable and healthy: 1. Avoid wearing lenses for extended periods 2. Do not wear them overnight 3. Always follow proper lens care and hygiene practices
What precautions should be taken while wearing lenses?
?️ Contact Lens Safety Tips 1. Wash and dry your hands before handling lenses 2. Use only fresh contact lens solution (never water or old solution) 3. Do not sleep, swim, or shower while wearing lenses 4. Follow the recommended wearing time and ...
What shade and duration do you have ?
We offer a wide range of shades including Brown, Grey, Hazel, Green, Olive, and Blue, designed to suit Indian skin tones—from natural to bold looks. ? Available durations: 1. Daily lenses: Single-use, wear once and discard 2. Monthly lenses: ...
Can I use glass prescription to buy contact lens ?
No, glasses and contact lens prescriptions are not the same and should not be used interchangeably. ? This is because eyeglass lenses sit approximately 12 mm away from the eyes, while contact lenses rest directly on the cornea, which can result in a ...
My Power is not available , when it will be restocked ?
Due to high demand, the requested power is currently out of stoc ? Please share your email ID and contact number, and we’ll notify you as soon as the power is restocked. Thank you for your patience ?
My payment has been debited from my account and still the payment failed option is showing.
If your payment amount has been debited but the order is showing as “Payment Failed,” don’t worry. ? Please email us at sales@o-lens.co.in with the following details: 1. Screenshot of the payment confirmation 2. Registered email ID 3. Contact number ...
I don’t like this shade, Is exchange possible ?
We’re sorry to hear that ? Please note that exchanges are not possible for colour dislike, damage due to mishandling, or if the power is not suitable. ? For detailed information, we request you to please refer to our Return & Exchange Policy here: ...
How to check inside out ?
1. Place the lens on the tip of your finger 2. Correct side: The edges curve upward like a bowl (U shape) 3. Inside-out: The edges flare outward like a plate (V shape) ? Tip: Wearing the lens the correct way ensures better comfort and vision. You ...
How to order different power lens ?
f you have different power for each eye, you’ll need to purchase two separate boxes, as each box is sealed and packed with a single power only. ? For any further assistance, please feel free to email us at sales@o-lens.co.in , and our team will be ...
I have placed the order, but I have not received any confirmation message.
If you’ve placed an order but haven’t received a confirmation message, it could be due to a technical issue, incorrect contact details (email or mobile number), or placing the order without signing up/logging in. ? We request you to please check ...
I have ordered the wrong power by mistake, Is exchange possible ?
If you’ve accidentally ordered the wrong power, please contact us as soon as possible. ? Kindly email us at sales@o-lens.co.in with your Order ID and complete details. Our concerned team will review the request and get back to you at the earliest.
Do you support coloured power contact lens ?
Yes, ? We offer coloured contact lenses with spherical power in all durations. ? Available power range: 0.00 to –8.00 ? Please note: Only spherical power is supported (cylindrical/toric power is not available)
How to wear Lens ?
1️⃣ Wash & Dry Your Hands 2️⃣ Check the Lens Direction 3️⃣ Place the Lens on Your Eye 4️⃣ Repeat for the Other Eye 5️⃣ Blink & Check Comfort - Vision should be clear - No irritation, watering, or discomfort - If uncomfortable → remove, rinse, and ...
Which solution should I use for cleaning and storing lens ?
You can use any good-quality multipurpose contact lens solution available at a pharmacy. Always avoid using water, and make sure to clean and store your lenses only in fresh solution for safe and comfortable wear.
I have received the defective lens. Kindly let me know the return process.
We’re sorry you received a defective lens ?. Please email us at sales@o-lens.co.in with the following details: ? Order ID (e.g. OL123456789) ? Clear photos/videos of the defective lens ? Unboxing video (if available) ? Type of defect ? Whether ...
Can we collaborate ?
We’d love to have you as part of the OLENS family ? For collaboration inquiries, please write to us at olens.marketing@luviaindia.com, Our concerned team will review your request and get back to you soon. ✨ Interested in becoming an affiliate? You ...