Customer Support Related
Can I use glass prescription to buy contact lens ?
No, you cannot use your glasses prescription to buy your contact lens because of their distance from your eyes. Eyeglass lenses are placed approximately 12mm away from your eyes, while contact lenses sit directly on your cornea. So we would suggest ...
My Power is not available , when it will be restocked ?
Your Power is not available, you can click on option "NOTIFY ME WHEN AVAILABLE" after selecting power in your preferred shades. We will send you an email once the product is restocked.
I don’t like this shade, Is exchange possible ?
We are sorry . "Color dislike / Product damaged due to mishandling /Power is not suitable" can't be the subject of exchange. For more detail , you can visit our return policy ? https://rb.gy/pforf
How to check inside out ?
You can check inside out or correct side of OLENS before wearing. Please watch the below video? If you have more question, please write an email to us ( sales@o-lens.co.in )
How can do affiliate?
Hi ! Dear Customer, Greeting from O-LENS! you can do affiliate. Go to www.o-lens.co.in -> Go to OPPORTUNITY menu -> AFFLIATE Check Affiliate Program Policy Put your information for Affiliate After that, you can see the screen, Commission & Your ...
How to order different power lens ?
If you have different power, then you have to buy 2 boxes because the lenses comes sealed & packed with single power inside the box. If you need any further assistance you can write us an email on sales@o-lens.co.in
I have placed the order, but I have not received any confirmation message.
The reason for this issue can arise due to some technical error, incorrect information(email or contact number) or ordering without signing up which can lead to the missing notification.
I have ordered the wrong power by mistake, Is exchange possible ?
Kindly write us an email on sales@o-lens.co. with complete detail including Order Id. Concern team will check and revert you back.
Do you support coloured power contact lens ?
Yes, we support coloured spherical power contact lens in all duration ranging from 0.00 to -8.00.
How to wear Lens ?
Wearing contact lenses can be a convenient and comfortable alternative to glasses, but it is important to follow proper procedures to ensure your eyes stay healthy. You can also use lens tweezer to apply lens. ...
Which solution should I use for cleaning and storing lens ?
We recommend brand solution for your eye health ?. There are some of the options like Biotrue and Renu Always go for a multi- purpose solution for cleaning and storing OLENS. You can directly order it from below link. ?https://bitly.ws/XLsG
I have received the defective lens. Kindly let me know the return process.
If you have received the defective lens, kindly send us an email on sales@o-lens.co.in by including the detail of the below questions. ? What is your order number ( For example :- OL123456789) ? Picture & video of the damaged lens ? Kindly share ...
Can we collaborate ?
We would love to be the part of our family?. For Collaboration, please write us on olens.marketing@luviaindia.com. Concern team will check and get back to you soon. "Wanna be an affiliate? You're in!" https://partner.o-lens.co.in/