I accidentally ordered the wrong power. Is an exchange possible?
Don't worry, we're here to help! 😊
If the box is unopened and the seal is completely intact, we can assist you with an exchange. ✨
👉 Kindly email us at sales@o-lens.co.in with your Order ID and complete details. Our concerned team will review your request and get back to you as soon as possible.
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I don’t like this shade, Is exchange possible ?
We’re sorry to hear that ? Please note that exchanges are not possible for colour dislike, damage due to mishandling, or if the power is not suitable. ? For detailed information, we request you to please refer to our Return & Exchange Policy here: ...
Do you offer Customized Power Lenses or Toric/Cylindrical power?
Currently, OLENS India offers spherical power lenses only. We do not provide customized, toric, or cylindrical power lenses at the moment. Please check the available spherical power options on the product page before placing your order. 😊Consulting ...
What should I do if I receive a wrong or damaged item?
We’re really sorry for the inconvenience ? If you receive a wrong or damaged product, please contact our customer support team within 7 days of delivery. ? Kindly share: 1. Your order ID 2. Clear photos/videos of the received product Our team will ...
Do you have lenses without power/ zero power/no power ?
Yes! 😊 OLENS India offers non-power (0.00) lenses in selected collections. They are perfect if you want to enhance your eye colour and complete your look without vision correction. Simply choose 0.00 (Non-Power) on the product page while placing ...
Do you provide customized power lens?
At the moment, OLENS India does not offer customized power lenses. Our lenses are available in pre-defined spherical power options only. ? Customized power, cylindrical (toric), or special prescriptions are not available currently. If you’d like, ...