I have ordered the wrong power by mistake, Is exchange possible ?
If you’ve accidentally ordered the wrong power, please contact us as soon as possible.
👉 Kindly email us at sales@o-lens.co.in with your Order ID and complete details. Our concerned team will review the request and get back to you at the earliest.
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I don’t like this shade, Is exchange possible ?
We’re sorry to hear that ? Please note that exchanges are not possible for colour dislike, damage due to mishandling, or if the power is not suitable. ? For detailed information, we request you to please refer to our Return & Exchange Policy here: ...
Do you have cylindrical power?
At the moment, OLENS India does not offer cylindrical (toric) power lenses. Currently, our lenses are available only in spherical power options. ? If you have cylindrical power (astigmatism), we recommend: Consulting your eye care professional ...
What should I do if I receive a wrong or damaged item?
We’re really sorry for the inconvenience ? If you receive a wrong or damaged product, please contact our customer support team within 7 days of delivery. ? Kindly share: 1. Your order ID 2. Clear photos/videos of the received product Our team will ...
Do you have lenses without power/ zero power/no power ?
Yes ? We offer non-power (0.00) coloured contact lenses in both daily and monthly options.
Do you have toric power?
OLENS India does not offer toric (astigmatism) power lenses. Currently, our lenses are available only in spherical power options. ? If you have astigmatism, we recommend: -Consulting your eye doctor for the best option ✨ We’re always working on ...