What should I do if I receive a wrong or damaged item?

What should I do if I receive a wrong or damaged item?

We’re so sorry if that happened! Please contact our customer support team within 7 days of delivery with your order details and product photos. Our team will assist you with an exchange or replacement as quickly as possible.

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    • I have ordered the wrong power by mistake, Is exchange possible ?

      Kindly write us an email on sales@o-lens.co. with complete detail including Order Id. Concern team will check and revert you back.

    • I don’t like this shade, Is exchange possible ?

      We are sorry . "Color dislike / Product damaged due to mishandling /Power is not suitable" can't be the subject of exchange. For more detail , you can visit our return policy ? https://rb.gy/pforf

    • I have received the defective lens. Kindly let me know the return process.

      If you have received the defective lens, kindly send us an email on sales@o-lens.co.in by including the detail of the below questions. ? What is your order number ( For example :- OL123456789) ? Picture & video of the damaged lens ? Kindly share ...

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      Hi ! Dear Customer,  Greeting from O-LENS! you can do affiliate. Go to www.o-lens.co.in -> Go to OPPORTUNITY menu -> AFFLIATE ​ Check Affiliate Program Policy Put your information for Affiliate After that, you can see the screen, Commission & Your ...