What should I do if I receive a wrong or damaged item?

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• I have ordered the wrong power by mistake, Is exchange possible ?

  If you’ve accidentally ordered the wrong power, please contact us as soon as possible. ? Kindly email us at sales@o-lens.co.in with your Order ID and complete details. Our concerned team will review the request and get back to you at the earliest.

• How can I track my order?

  Once your order ships, you’ll receive an email with a tracking link. You can also check status via the “TRACKING OLENS” tab on our website using your Order ID or click on this link https://olens.shipway.com/track and feed in your Order ID.

• I have received the defective lens. Kindly let me know the return process.

  We’re sorry you received a defective lens ?. Please email us at sales@o-lens.co.in with the following details: ? Order ID (e.g. OL123456789) ? Clear photos/videos of the defective lens ? Unboxing video (if available) ? Type of defect ? Whether ...

• How to join affiliate program?

  Here’s how you can join the OLENS India affiliate program and start earning commissions by promoting OLENS ? ✅ 1. Visit the Affiliate Portal ? OLENS Affiliate Portal – BE OLENS Affiliator (https://partner.o-lens.co.in/) 1. Register as a new ...

• How to order OLENS?

  Ordering from OLENS is super easy! Just follow these steps: 1. Visit our website: www.o-lens.co.in 2. Choose your favourite lens shade and select your power (if needed) and add quantity 3. Add it to your cart 4. Proceed to checkout and complete the ...