Order Related
Can I cancel my COD order?
COD orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.
Can I change my lens shade after placing the order?
Once the order is placed, shade changes are not possible after dispatch.
What if my order is returned to origin (RTO)?
If an order is returned due to non-delivery, our team will contact you for re-dispatch or refund, as per policy.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also check status via the “TRACKING OLENS” tab on our website using your Order ID or click on this link https://olens.shipway.com/track and feed in your Order ID.
I haven't received my order. What should I do?
Please share your Order ID. We’ll immediately check the status with our logistics partner and update you with the latest tracking details, or you can track your order with this link https://olens.shipway.com/track using your Order ID and email.
How to make the payment?
At checkout, OLENS India typically offers multiple payment options, including: 1. Pre-payment -Pay immediately using online options such as UPI, credit/debit card, net banking, or wallet (available at checkout). -This is the safest and fastest option ...
Can I change my shipping address after placing an order?
Yes, you can request an address change only if the new address is within the same city and before the order is dispatched. ? Address changes to a different city are not possible once the order has been dispatched. If you need to update your address, ...
Can i know supported power range ?
Hi ! Dear Customer, Greeting from O-LENS! We support Spherical Power Available. ( Not Cyn power & Toric ) Please go to https://www.o-lens.co.in/ and select which you want to buy color You can check power section available power. This product is ...
I want to buy power, but this power is not available, When will be restocked ?
Hi ! Dear Customer, Greeting from O-LENS! when you click power, it is showing only SOLD OUT, then this product is out of stock now. So, request you please leave your email below SOLD OUT button then when this stock will be restocked, we will send a ...
How can I order O-Lens? - International
Hi ! Dear Customer, Greeting from O-LENS! If you want to buy lens, please go https://www.olensindia.com/ for international shipping. Please follow below easy step, how to order it. Change Currency, which you want to show local currency. After ...
Can I order power contact lens?
Hi ! Dear Customer, Greeting from O-LENS! Yes! It is available. ! We support Spherical Power Available. ( Not Cyn power & Toric ) Please go to https://www.o-lens.co.in/ and select which you want to buy color You can check power section available ...
I can't find my power from drop box.
Hi ! Dear Customer, Greeting from O-LENS! Supported power is different by collections. If you can see 0.00 only, that color supports zero power only. You can select spherical power as well If you have more questions, please send back email to us ( ...
Do you provide customized power lens?
At the moment, OLENS India does not offer customized power lenses. Our lenses are available in pre-defined spherical power options only. ? Customized power, cylindrical (toric), or special prescriptions are not available currently. If you’d like, ...
I have different power, how can I select?
Hi ! Dear Customer, Greeting from O-LENS! OLENS product is totally packed because of maintaining good condition product If you have different power of eye, You Need to buy 2 box for Each Eye Power: ( We support Spherical Only ) example - if you have ...
Can I re-use the liquid in the blister?
Hi ! Dear Customer, Greeting from O-LENS! You can't re-use that liquid again. Please purchase a multi-purpose solution from us. https://www.o-lens.co.in/collections/accessory/products/biotrue-lens-solution-60ml If you have more questions, please ...
What's the payment mode?
Hi ! Dear Customer, Greeting from O-LENS! We support All kinds of payment options. Please order from our website and select which you want to pay, https://www.o-lens.co.in/ UPI, Wallet, Credit Card, Debit Card, Phonpe, Gpay, Net Banking, Cash on ...
I want to do bank transfer, Can you provide me with bank details?
Hi ! Dear Customer, Greeting from O-LENS! Bank transfer is available. Please find the information below : LUVIA TRADING PVT LTD HDFC Bank Account Number : 50200009558444 Bank code IFSC : HDFC0002034 If you have more questions, please send back email ...
How to order OLENS?
Ordering from OLENS is super easy! Just follow these steps: 1. Visit our website: www.o-lens.co.in 2. Choose your favourite lens shade and select your power (if needed) and add quantity 3. Add it to your cart 4. Proceed to checkout and complete the ...
Are Nykaa, Amazon providing authentic OLENS?
Yes ? OLENS products sold on Nykaa and Amazon are 100% authentic and are officially supplied by OLENS India HQ. ? To find genuine OLENS products, please search using these keywords on Nykaa or Amazon India: -OLENS -OLENS Color Lens -Russian Smoky ...
COD (cash on delivery) is available?
Yes, COD is available all over India. Please note that an additional shipping fee of ₹80 is applicable for Cash on Delivery orders. To avoid the extra shipping charges, we recommend choosing the prepaid payment option.
Popular Articles
How can I manage my lens if I'm not wearing daily?
Hi ! Dear Customer, Greeting from O-LENS! You need to clean lens every 2-3days with solution, and clean lens container too even you don't wear regularly. Please watch this video to know how to manage lenses in best way: We are ready to support to ...
How to order event lens using coupon code ?
Hi ! Dear Customer, Greeting from O-LENS! Big congratulations for event winning Please follow the below step from the sign up -> order 1. One Click Sign up - Account Select event lens Select " 0 " Plain Power Put shipping information & shipping ...
I don’t like this shade, Is exchange possible ?
We’re sorry to hear that ? Please note that exchanges are not possible for colour dislike, damage due to mishandling, or if the power is not suitable. ? For detailed information, we request you to please refer to our Return & Exchange Policy here: ...
My Power is not available , when it will be restocked ?
Due to high demand, the requested power is currently out of stoc ? Please share your email ID and contact number, and we’ll notify you as soon as the power is restocked. Thank you for your patience ?
What color suits me best?
Hi ! Dear Customer, Greeting from O-LENS! We can recommend as follow your skin tone, original eye color, and your make up type Mostly we recommend the below product for general. if you are looking for 6month duration lens ? ...