What if my order is returned to origin (RTO)?

What if my order is returned to origin (RTO)?

If an order is returned due to non-delivery, our team will contact you for re-dispatch or refund, as per policy.

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    • How to order OLENS?

      Ordering from OLENS is super easy! Just follow these steps: 1. Visit our website: www.o-lens.co.in 2. Choose your favourite lens shade and select your power (if needed) and add quantity 3. Add it to your cart 4. Proceed to checkout and complete the ...

    • How can i cancel my order ?

      ? Please note: -Orders can be cancelled only before dispatch For order cancellation, please contact our customer support team as soon as possible -Once the order is shipped/dispatched, cancellation is not possible

    • How can I track my order?

      Once your order ships, you’ll receive an email with a tracking link. You can also check status via the “TRACKING OLENS” tab on our website using your Order ID or click on this link https://olens.shipway.com/track and feed in your Order ID.

    • Can I change my lens shade after placing the order?

      Once the order is placed, shade changes are not possible after dispatch.

    • I haven't received my order. What should I do?

      Please share your Order ID. We’ll immediately check the status with our logistics partner and update you with the latest tracking details, or you can track your order with this link https://olens.shipway.com/track using your Order ID and email.