What if my order is returned to origin (RTO)?

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• How can i cancel my order ?

  👉 Please note: -Orders can be cancelled only before dispatch For order cancellation, please contact our customer support team as soon as possible -Once the order is shipped/dispatched, cancellation is not possible.

• How can I track my order?

  Once your order ships, you’ll receive an email with a tracking link. You can also check status via the “TRACKING OLENS” tab on our website using your Order ID or click on this link https://olens.shipway.com/track and feed in your Order ID.

• Can I change my lens shade after placing the order?

  Once the order is placed, shade changes are not possible after dispatch.

• I haven't received my order. What should I do?

  Please share your Order ID. We’ll immediately check the status with our logistics partner and update you with the latest tracking details, or you can track your order with this link https://olens.shipway.com/track using your Order ID and email.

• Can I change my shipping address after placing an order?

  Yes, you can request an address change only if the new address is within the same city and before the order is dispatched. ? Address changes to a different city are not possible once the order has been dispatched. If you need to update your address, ...