How can I track my order?

How can I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can also check status via the “TRACKING OLENS” tab on our website using your Order ID or click on this link https://olens.shipway.com/track and feed in your Order ID.

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    • I haven't received my order. What should I do?

      Please share your Order ID. We’ll immediately check the status with our logistics partner and update you with the latest tracking details, or you can track your order with this link https://olens.shipway.com/track using your Order ID and email.

    • The delivery of my order is delayed. What should I do

      If your order delivery is delayed, we request you to please check your email and SMS for the latest updates. The courier partner will share a revised delivery timeline, and you can also track your order status by visiting your Order History or using ...

    • I missed the delivery of my order today. What should I do?

      If you missed the delivery of your order, don’t worry ? The courier service will usually attempt re-delivery on the next working day. ? Please check the SMS or tracking link shared by the courier for updated delivery details or the next delivery ...

    • How long does it take for my order to be delivered?

      We prioritize your order right away! Once confirmed, your parcel will arrive safely at your doorstep within 2 to 7 working days, depending on your location. You can watch its journey in real-time using our live tracking link: You can track your order ...

    • How can i cancel my order ?

      👉 Please note: -Orders can be cancelled only before dispatch For order cancellation, please contact our customer support team as soon as possible -Once the order is shipped/dispatched, cancellation is not possible.