I haven't received my order. What should I do?

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• I have placed the order, but I have not received any confirmation message.

  If you’ve placed an order but haven’t received a confirmation message, it could be due to a technical issue, incorrect contact details (email or mobile number), or placing the order without signing up/logging in. ? We request you to please check ...

• I missed the delivery of my order today. What should I do?

  If you missed the delivery of your order, don’t worry ? The courier service will usually attempt re-delivery on the next working day. ? Please check the SMS or tracking link shared by the courier for updated delivery details or the next delivery ...

• The website is not working / I can’t place an order.

  If you’re facing any technical issue, try refreshing the page or using another browser. Still not working? Share a screenshot and we’ll help you place your order manually.

• I have received the defective lens. Kindly let me know the return process.

  We’re sorry you received a defective lens ?. Please email us at sales@o-lens.co.in with the following details: ? Order ID (e.g. OL123456789) ? Clear photos/videos of the defective lens ? Unboxing video (if available) ? Type of defect ? Whether ...

• How to order event lens using coupon code ?

  Hi ! Dear Customer,  Greeting from O-LENS! Big congratulations for event winning Please follow the below step from the sign up -> order 1. One Click Sign up - Account Select event lens  Select " 0 " Plain Power Put shipping information & shipping ...