The delivery of my order is delayed. What should I do
If your order delivery is delayed, we request you to please check your email and SMS for the latest updates.
The courier partner will share a revised delivery timeline, and you can also track your order status by visiting your Order History or using the link below:
If you still need assistance, feel free to contact us with your order ID, and weβll be happy to help π
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I missed the delivery of my order today. What should I do?
If you missed the delivery of your order, donβt worry ? The courier service will usually attempt re-delivery on the next working day. ? Please check the SMS or tracking link shared by the courier for updated delivery details or the next delivery ...
COD (cash on delivery) is available?
Yes, COD is available all over India. Please note that an additional shipping fee of βΉ80 is applicable for Cash on Delivery orders. To avoid the extra shipping charges, we recommend choosing the prepaid payment option.
What are the estimated delivery timelines for different cities?
π Expected Delivery Time After Dispatch Delhi-NCR: 1β3 working days Mumbai, Bangalore & Chennai: 2β5 working days Other Cities: 3β7 working days We always aim to get your lenses to you ahead of schedule! Delivery timelines may vary slightly ...
What if my order is returned to origin (RTO)?
If an order is returned due to non-delivery, our team will contact you for re-dispatch or refund, as per policy.
Is it possible to cancel the order after dispatch ?
Once your order has been dispatched, cancellation is unfortunately not possible from our end. If you still wish to cancel your order, you may refuse the delivery upon arrival and inform the delivery partner to mark it as Cancelled. We're always here ...