How can i cancel my order ?

How can i cancel my order ?

👉 Please note:

-Orders can be cancelled only before dispatch
For order cancellation, please contact our customer support team as soon as possible

-Once the order is shipped/dispatched, cancellation is not possible.

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    • Is it possible to cancel the order after dispatch ?

      Once your order has been dispatched, cancellation is unfortunately not possible from our end. If you still wish to cancel your order, you may refuse the delivery upon arrival and inform the delivery partner to mark it as Cancelled. We're always here ...

    • Can I cancel my COD order?

      COD orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

    • How can I track my order?

      Once your order ships, you’ll receive an email with a tracking link. You can also check status via the “TRACKING OLENS” tab on our website using your Order ID or click on this link https://olens.shipway.com/track and feed in your Order ID.

    • Can I change my lens shade after placing the order?

      Once the order is placed, shade changes are not possible after dispatch.

    • I haven't received my order. What should I do?

      Please share your Order ID. We’ll immediately check the status with our logistics partner and update you with the latest tracking details, or you can track your order with this link https://olens.shipway.com/track using your Order ID and email.