How can i cancel my order ?

How can i cancel my order ?

👉 Please note:

-Orders can be cancelled only before dispatch
For order cancellation, please contact our customer support team as soon as possible

-Once the order is shipped/dispatched, cancellation is not possible

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    • Is it possible to cancel the order after dispatch ?

      No, after order dispatch cancellation is not possible from our end. Futher you can to cancel your order at the time of delivery as you can denied your delivery and tell delivery agent to mark as cancelled.

    • Can I cancel my COD order?

      COD orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

    • How to order OLENS?

      Ordering from OLENS is super easy! Just follow these steps: 1. Visit our website: www.o-lens.co.in 2. Choose your favourite lens shade and select your power (if needed) and add quantity 3. Add it to your cart 4. Proceed to checkout and complete the ...

    • How can I track my order?

      Once your order ships, you’ll receive an email with a tracking link. You can also check status via the “TRACKING OLENS” tab on our website using your Order ID or click on this link https://olens.shipway.com/track and feed in your Order ID.

    • Can I change my lens shade after placing the order?

      Once the order is placed, shade changes are not possible after dispatch.